Orders are packed and shipped within 1-3 business days (Monday to Friday). Please note that orders placed over the weekend will be processed on the next business day. Approximate delivery times after dispatch are as follows:. Netherlands: 1-2 days. E

Orders are packed and shipped within 1-3 business days (Monday to Friday). Please note that orders placed over the weekend will be processed on the next business day. Approximate delivery times after dispatch are as follows:<ul><li>Netherlands: 1-2 days</li><li>Europe: 1-2 days</li><li>United States and Canada: 3-5 days</li><li>Asia Pacific: 3-5 days</li><li>Rest of the world: 4-6 days</li></ul>Please note that these delivery times are approximate and may vary depending on factors such as customs processing and local postal services.We will send you a tracking link with your shipping confirmation so you can monitor your package every step of the way.

How long does delivery take?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Click on the tracking number link or enter the tracking number into our&#xA0;<a href="https://kintaro-publishing.com/pages/kintaro-publishing" target="_blank" rel="noopener noreferrer">tracking page</a>.Tracking information may not be immediately available after your order is placed. It can take up to 24&#xA0;hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

At Kintaro Publishing, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support[at]kintaro-publishing.com with your order number (a

<h3 id="lost-packages">Lost packages</h3>At Kintaro Publishing, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support[at]kintaro-publishing.com with your order number (a four-digit number starting with &#x2018;#&#x2019;) and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at support[at]kintaro-publishing.com within two&#xA0;hours of receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

You can find the exact shipping cost for your order in the shopping cart. Shipping costs are weight-based and calculated accordingly. Tip: To make the most out of your shipping costs, consider adding more items to your cart. Our shipping rates are we

You can find the exact shipping cost for your order in the shopping cart. Shipping costs are weight-based and calculated accordingly. Tip: To make the most out of your shipping costs, consider adding more items to your cart. Our shipping rates are weight-based, so sometimes it&apos;s cheaper to ship a bit more without much added cost. For example, moving from 0.99kg (2.2 lbs) to 2.99kg (6.6 lbs) only increases shipping by &#x20AC;5.00&#x2014;perfect for that extra item you&apos;ve been eyeing.

How much does shipping cost?

All orders are shipped out within 1-3 days, on business days only. Business days are Monday to Friday. Please take this into account when placing orders over the weekend. You will receive tracking information by email when your order has been shipped

All orders are shipped out within 1-3 days, on business days only. Business days are Monday to Friday. Please take this into account when placing orders over the weekend. You will receive tracking information by email when your order has been shipped. We cannot make any changes to your order after you have submitted it. If you need to update the shipping address or wish to change the items you have ordered, you will need to request a cancellation and order again. If the parcel has already been shipped and you need to change the shipping address, you will need to contact the local delivery company. When ordering items for delivery outside of the EU you may be subject to import duties and any applicable taxes, once the shipment has arrived at the specified destination. Such additional costs must be paid by the recipient.

What is your shipping policy?

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shippi

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location. On some occasions, packages may be marked as delivered but take additional time to arrive. If you still are unable to locate the package, please reach out to the carrier. If you need additional assistance, please email our team.

My order was marked delivered but it’s not here.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Can I edit or add anything to my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

Introduction:. We understand that sometimes changes in plans or circumstances may require you to modify the shipping address for your order. At Kintaro Publishing, we value your satisfaction and aim to provide a hassle-free experience. In this guide,

Introduction:We understand that sometimes changes in plans or circumstances may require you to modify the shipping address for your order. At Kintaro Publishing, we value your satisfaction and aim to provide a hassle-free experience. In this guide, we will walk you through the process of changing your shipping address, ensuring your order arrives at the right destination. Read on to discover how you can make shipping address changes effortlessly.Step 1: Contact Customer Support:To initiate a shipping address change, we recommend reaching out to our dedicated customer support team as soon as possible. You can find our contact information on our website or in your order confirmation email.Step 2: Provide Order Details:When contacting customer support, make sure to provide them with the necessary information, including your order number and the current shipping address associated with your order. This will help them locate your order quickly and verify your identity.Step 3: Request Address Change:Clearly communicate your request to change the shipping address. Be prepared to provide the new address details, including the recipient&apos;s name, street address, city, state, and postal code. Double-check the accuracy of the new address to avoid any delivery issues.Step 4: Verification and Confirmation:Our customer support team will verify the request and confirm the address change with you. They may ask additional questions or provide further instructions to ensure a seamless transition.&#xA0;Step 5: Updated Shipping Information:Once the address change is processed, you will receive an email confirmation with the updated shipping details. Take a moment to review the information to ensure everything is correct. If you notice any discrepancies, immediately reach out to customer support for further assistance.Step 6: Sit Back and Relax:With the shipping address successfully changed, you can now relax and await the arrival of your order at the updated destination. Our team will ensure that your package is shipped to the new address provided.Conclusion:At Kintaro Publishing, we strive to accommodate your needs, including modifying shipping addresses when necessary. By following this guide and contacting our customer support team, you can seamlessly change your shipping address with ease and confidence. Remember, timely communication and accurate information are key to ensuring a smooth transition.&#xA0;

Changing shipping address

Introduction:. When you place an order, it's natural to feel excited and eagerly await its arrival. In today's fast-paced world, staying informed about the progress of your shipment is crucial. In this article, we will guide you through the steps to

Introduction:When you place an order, it&apos;s natural to feel excited and eagerly await its arrival. In today&apos;s fast-paced world, staying informed about the progress of your shipment is crucial. In this article, we will guide you through the steps to track your order and receive timely delivery notifications. By following these simple guidelines, you can have peace of mind knowing exactly where your package is and when it will reach your doorstep.Step 1: Confirmation Email:Once you place your order, keep an eye on your inbox. Within minutes, you should receive a confirmation email. This email serves as proof that your order has been received and provides essential details such as your order number and billing information. If you don&apos;t see the confirmation email, remember to check your spam folder as well.Step 2: Shipment Registration:After your order has been processed, it will be registered with the chosen carrier. At this stage, you will receive an email notification informing you that your shipment has been handed over to the carrier for delivery. This email acts as the starting point for tracking your package.Step 3: Progress Updates:As your order makes its way through the shipping process, you will receive timely updates on its progress. These notifications will keep you informed about the different stages, such as departure from the warehouse, arrival at sorting facilities, and transit between locations. By providing you with this information, the updates allow you to anticipate the approximate delivery time and plan accordingly.Step 4: In-Transit Communication:When your order is in transit, it&apos;s important to pay close attention to the communication you receive. These emails are designed to provide you with a more accurate estimate of when your package will be delivered. They take into account various factors such as distance, customs procedures (if applicable), and any unforeseen circumstances that may affect the delivery timeline. Keeping track of these updates will help you stay prepared and ensure a smooth delivery experience.Step 5: Live Tracking Option:To enhance your tracking experience, we at Kintaro Publishing offer a&#xA0;<a href="https://kintaro-publishing.com/pages/track-your-order" style="text-decoration:none;">live tracking</a>&#xA0;option on our website. This feature allows you to monitor your package&apos;s whereabouts in real-time. By visiting the tracking page and entering your email address and order number, you can access up-to-date information about the location and status of your shipment. Live tracking provides convenience and peace of mind, especially when you are eager to know the exact moment your package will arrive.Conclusion:Tracking your order and receiving delivery notifications is an essential part of the Kintaro Publishing shopping experience. It keeps you informed, reduces anxiety, and enables you to plan accordingly. By following the steps outlined in this article, including checking your confirmation email, staying updated on progress notifications, and utilizing the live tracking option, you can effortlessly track your package from the moment it leaves our warehouse to its final destination. Embrace the convenience and peace of mind that come with knowing exactly where your order is at all times. Happy tracking!&#xA0;

Orders & Shipping