What if my package gets lost or arrives damaged?Updated 3 days ago

Lost packages

At Kintaro Publishing, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support[at]kintaro-publishing.com with your order number (a four-digit number starting with ‘#’) and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at support[at]kintaro-publishing.com within two hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.