How to I contact the Kintaro Publishing Team?Updated 9 hours ago
Welcome to our dedicated Contact & Support page. If you can’t find the information you need in our Help Center or if you have a more specific issue, you’re in the right place.
How to Reach Us
- Email Us: [email protected]
- WhatsApp: +1 555 720 8271
- Social Media: We check our Instagram DMs and Meta Messenger regularly. Feel free to send us a message via these channels.
When reaching out, please include the following to help us assist you faster:
- Your order number (if applicable)
- A brief description of the issue
- Photos (if your order arrived damaged or incorrect)
When Can You Expect a Reply?
We aim to respond to all inquiries within 1–2 business days during European working hours (Monday to Friday, CET time). Please note that response times may be slightly longer during busy periods such as product launches, pre-order campaigns, or holidays, but we always strive to reply as quickly as possible.
What to Do If There's an Issue with Your Order
If your order is damaged, incorrect, or missing items, please contact us directly at [email protected]. Be sure to include:
- Your order number and name
- A description of the problem
- Photos of any damage (if applicable)
→ For more detailed instructions, check out our articles in the Orders & Shipping section. You’ll find helpful information on how to report a problem with your order and resolve other shipping-related issues.
Where to Send Feedback or Suggestions
We value your feedback. Whether you want to share a comment about our books, our website, or your shopping experience, we want to hear from you.
Send your feedback or creative suggestions to: [email protected]
We regularly review customer feedback to improve our services and offer the best experience possible.
Still Need Help?
If you’ve browsed our Help Center and still have questions, don’t hesitate to get in touch with us. We’re happy to assist. Send us an email with as much detail as possible, and we’ll be sure to assist you promptly.
→ If you need immediate help with your order, please check the relevant articles in our Orders & Shipping or Returns & Refunds categories.