We’re sorry your item(s) have damage!. In the rare case of any issues during shipping, we’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order
Returns must be initiated within seven days of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at support[at]kintaro-publishing.com to initiate the return process with your order number
If you change your mind about your order after the goods are dispatched to you, you may return them to us, at your cost and risk, within seven calendar days of receipt. Returns for exchange or merchandise credit only, no refunds. Books must have thei
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow seven business days for the refund to reflect in your account.