How do I make a return?Updated 3 days ago

Returns must be initiated within seven days of receiving your order. Items must be unused and in the original packaging.

Return by mail

Reach out to our customer support team at support[at]kintaro-publishing.com to initiate the return process with your order number (a four-digit number starting with ‘#’) and details about the item you wish to return. 

Note: We do not offer a free returns service, nor do we refund your original shipping costs if you return items.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized prints) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.